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Jennifer Jiles

Instructor    
Education

M.A. Media Communication Management, Webster University, St. Louis, Mo.
B.A. Communication, Electronic Media, Avila University, Kansas City, Mo.

Specializations

Corporate Communication, Public Relations, Media Relations, Editorial, and Crisis Communication.

Biography

Jennifer Jiles is an award-winning communications expert, writer, magazine editor, college educator, producer, and strategic campaign developer.

Ms. Jiles has held managerial and executive positions in the following corporations and organizations and/or has appeared in the media as a spokesperson representing these employers: Dell SecureWorks, UPS, AFC Enterprises (holding company for brands Church’s Chicken, Popeyes, Seattle’s Best Coffee), AT&T, Alcatel-Lucent (formerly AT&T Network Systems), Clark Atlanta University and its Center for Cancer Research and Therapeutic Development, and Thurgood Marshall College Fund/New York.

A member of the Public Relations Society of America and Technology Association of Georgia (TAG), Jennifer joined the Global IT division of Dell SecureWorks in 2016. The company is a leading cyber intelligence, cyber threat detection, and cyber security company serving business clients globally. She was a member of the Global IT vice president’s leadership team and is the in-house corporate communication advisor to Global IT. She left the company in September 2017 to continue work in her private practice.

Ms. Jiles is the founder and principal of Human Communication LLC, a six-year-old communication practice. She and her associates serve clients in Atlanta, New York and Los Angeles.

Simultaneously, she continues to serve as the Practice Expert for Social Good at SolDesign, a branding and interactive technology firm. She has worked with Sol to serve nonprofit clients such as the ACLU-Georgia and the Andrus Family Fund, based in New York City.

Ms. Jiles has extensive experience building brands for private industry and nonprofit organizations. She has worked industries that include cyber intelligence, telecommunications, technology, health care, global package delivery, logistics, quick service and casual dining restaurants, retail and consumer goods. Ms. Jiles has accrued considerable experience working strategically with national non-profit organizations and colleges and universities. She has also authored numerous annual reports for nonprofit organizations and higher education institutions, including Jazz at Lincoln Center, Morehouse School of Medicine, Clark Atlanta University, and Thurgood Marshall College Fund.

Her work has taken her into numerous settings where she worked in media relations, media training, and managed multiple crises and crisis communication for several companies, organizations and A-list celebrities.

Her communications and writing/editorial expertise is broad and diverse and crosses corporate, nonprofit, higher education, and lifestyle. She has provided the C-suite, senior managers, college presidents and A-list celebrities with the following: public relations counsel, issues and crisis management counsel, speechwriting, and scriptwriting for live productions.

Ms. Jiles’ passion for communication, writing and helping to shape new professionals led her to Georgia State University. She joined the faculty of GSU in August 1999, after serving as adjunct from January 1996 through July 1999. She is an instructor for graduate and undergraduate courses, including Corporate Communication, PR Campaigns, Communication Consulting, Intro to Theories of Mass Comm, Media, Ethics and Society, PR Writing, PR Techniques, and Intro to Mass Comm.

Ms. Jiles has served on the board of directors for the Public Relations Society of America-Georgia Chapter, International Association of Business Communicators, re:loom, Initiative for Affordable Housing, and ZAP Asthma.

Publications

Writing and Editorial:

Ms. Jiles has accrued a track record as a writer and editor over the past 25 years. She is the co-founder and currently editor-in- chief of Up2Me magazine. She has been published in Essence, PR Tactics, Atlanta Tribune: The Magazine, Fulton County Daily Report, and The Kansas City Business Journal, a sister publication of The Atlanta Business Chronicle. She served as a corporate editor for AT&T, UPS, and Dell SecureWorks, and an institutional editor for higher education institutions. She was the editor of “Success Stories of Malawi,” for the international organization Raising Malawi. She also provided research support to a co-author of the bestselling book, “I’ll Find a Way…or Make One: A Tribute to Historically Black Colleges and Universities.”